Refund Cheque Delays….Again

This just received by email from the ATO:

14 April 2010

Refund cheque delays

We have identified an error where some of your clients may have received a notice of assessment without a corresponding statement of account or refund cheque. Due to this error, approximately 140,000 cheques were not printed.

We are fixing the problem and the cheques should be with your clients by the end of next week.

Annamaria Carey
Assistant Commissioner
Tax Practitioner and Lodgment Strategy

And the previous correspondence….

22 March 2010

Refund cheque delays

Last week, we experienced an issue that meant we had to stop a significant number of refund cheques from being sent out. This did not affect refunds paid by electronic funds transfer (EFT).

We apologise for the delay. We have fixed the problem and have resumed processing. The majority of these refunds will be delivered by the end of this week.

The date of issue on these cheques is likely to be from the week ending 12 March 2010.

Annamaria Carey
Assistant Commissioner
Tax Practitioner and Lodgment Strategy

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